Refund policy

Thank you for shopping with Wxlsc.

This Return and Refund Policy explains the conditions, timeframes, methods, costs, exchanges, and refund procedures that apply to purchases made through www.wxlsc.com.

Please review this policy before placing an order.

1. Return Eligibility

Wxlsc accepts returns for both defective and non-defective products delivered within the United States.

To qualify for a standard non-defective return, the product must:

• Be returned within 30 calendar days of delivery
• Be in new, unused, and unworn condition
• Be free from stains, odors, damage, washing, alteration, or signs of use
• Include the original tags, labels, accessories, and packaging
• Be accompanied by valid proof of purchase from Wxlsc

Products that do not meet these conditions may not qualify for a refund or exchange.

Defective, damaged, or incorrect products are reviewed separately under Section 8 of this policy.

2. Return Window

Customers have 30 calendar days from the confirmed delivery date to request a return.

The return request must be submitted before the 30-day period expires.

After the return is authorized, the product must be mailed according to the return instructions provided by our customer support team.

Return requests submitted after 30 calendar days may not be accepted unless otherwise required by applicable law.

3. How to Request a Return

To request a return, contact us at:

Email: hello@wxlsc.com

Please include:

• Your full name
• Your order number
• The product you want to return
• The reason for the return
• Clear photographs if the product is damaged, defective, or incorrect
• Any other information reasonably required to review the request

Our customer support team will review your request and provide return instructions when the return is approved.

Do not mail a product back before receiving return authorization and return instructions from Wxlsc.

Unauthorized returns may be delayed, refused, or returned to the sender.

4. Return Method

All approved returns must be sent by mail.

We do not currently accept in-person returns at our business address.

The authorized return address may differ from the business address displayed on our website. The correct return address and mailing instructions will be provided after your return request is approved.

Products sent to an incorrect or unauthorized address may not be received or processed.

Customers should use a trackable mailing service and retain the shipping receipt and tracking number until the return has been completed.

Wxlsc is not responsible for an unauthorized return package that is lost or delivered to an incorrect address.

5. Return Shipping Costs and Return Labels

Non-Defective Returns

For returns involving reasons such as:

• Incorrect size selection
• Fit preference
• Color preference
• Change of mind
• Accidental purchase
• No longer wanted
• Other reasons not caused by Wxlsc

The customer is responsible for:

• Obtaining the return shipping label
• Paying the return shipping cost
• Packaging the product securely
• Mailing the product to the authorized return address

Wxlsc does not deduct a separate return-label fee from the refund. The customer pays the selected shipping carrier directly.

Damaged, Defective, or Incorrect Products

If we confirm that a product was damaged in transit, defective, or different from the product ordered, Wxlsc will provide an appropriate resolution.

Depending on the circumstances, we may:

• Provide a prepaid return label
• Reimburse reasonable return shipping costs
• Send a replacement
• Issue a refund
• Provide another appropriate resolution

Customers must obtain our approval before purchasing return postage when requesting reimbursement. Return shipping costs incurred without prior approval may not be reimbursed.

6. Restocking Fees

Wxlsc does not charge a restocking fee for eligible returns.

No percentage-based or fixed restocking charge will be deducted from an approved refund.

The customer may still be responsible for return shipping costs when returning a non-defective product, as explained in Section 5.

7. Exchanges

Wxlsc accepts exchanges for eligible products.

To request an exchange, contact hello@wxlsc.com within 30 calendar days of delivery.

The original product must meet the applicable return conditions stated in this policy.

Exchanges are subject to:

• Product availability
• Requested size or color availability
• Inspection of the returned product
• Return authorization
• Compliance with the 30-day return window

For non-defective exchanges, the customer is responsible for the cost of mailing the original product back to the authorized return address.

Wxlsc will provide free standard shipping for an approved replacement product sent within the United States.

If the requested replacement is unavailable, the customer may choose another available eligible product or request a refund to the original payment method.

Price differences may apply when the replacement product has a different price.

8. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or different from the product ordered, contact us within 7 calendar days of delivery at hello@wxlsc.com.

Please provide:

• Your order number
• A clear description of the issue
• Clear photographs of the product
• Photographs showing the damage or defect
• Photographs of the original packaging
• A photograph of the shipping label, when relevant

Reporting the issue within seven calendar days helps us document the condition of the shipment and investigate the matter with the carrier, supplier, or fulfillment provider.

Do not discard, wash, alter, repair, wear, or return the affected product until we provide further instructions.

After reviewing the information, we may offer:

• A replacement
• A full or partial refund
• A prepaid return label
• Reimbursement of approved return shipping costs
• Another appropriate resolution

The seven-day notification period applies to reporting shipping damage, visible defects, or an incorrect product. It does not limit any rights that cannot be restricted under applicable law.

9. Return Condition Inspection

After receiving a returned product, we will inspect it to confirm whether it meets the conditions of this policy.

For a non-defective return, the product must remain:

• New
• Unused
• Unworn
• Unwashed
• Unaltered
• Free from stains, odors, hair, cosmetic marks, or other signs of use
• Accompanied by its original tags, packaging, and accessories

Trying on an apparel product briefly for fit is generally acceptable, provided the product remains clean, unworn beyond fitting, unwashed, undamaged, and otherwise in new condition.

For hygiene and product-protection reasons, customers should try on hats and apparel carefully and avoid contact with makeup, hair products, fragrances, smoke, or other substances.

10. Items That Do Not Qualify for a Standard Return

A non-defective product may be refused if it:

• Was returned after the 30-day return window
• Shows signs of wear or use
• Has been washed, altered, repaired, or damaged after delivery
• Has stains, odors, cosmetic marks, hair, or other contamination
• Is missing original tags, components, accessories, or packaging
• Was not purchased from www.wxlsc.com
• Was mailed without return authorization
• Was sent to an unauthorized return address

A product will not be rejected solely because it arrived defective, damaged, or incorrect. Those cases will be reviewed under Section 8.

11. Sale and Promotional Products

Sale and promotional products may be returned or exchanged within 30 calendar days of delivery when they meet the same eligibility and condition requirements stated in this policy.

A product will only be treated as non-returnable when that restriction is clearly disclosed on the product page or during checkout before the purchase is completed and when permitted by applicable law.

12. Refund Approval

A refund is not automatically approved when a return package is delivered.

The returned product must first be received and inspected.

After inspection, we will notify the customer whether the refund has been:

• Approved
• Partially approved
• Declined
• Placed on hold pending additional information

If a return does not meet the eligibility requirements, we will contact the customer using the email address associated with the order.

13. Refund Processing Time

Approved refunds will be submitted to the original payment method within 3 business days after the returned product has been received, inspected, and approved.

Business days are Monday through Friday, excluding U.S. federal holidays.

The three-business-day period refers to the time Wxlsc requires to submit the approved refund. After the refund is submitted, the customer’s bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to post the funds to the account.

Financial-institution processing times are outside Wxlsc’s direct control.

14. Refund Method

Approved refunds are issued to the original payment method used for the order.

Depending on the original transaction, the refund may be returned to:

• The original credit or debit card
• PayPal
• Shop Pay
• Google Pay
• Another payment method used during checkout

Refunds are not normally issued to a different card, account, or person.

If the original payment method is no longer available, please contact the applicable financial institution for assistance.

15. Refund Amount

An approved refund may include the purchase price of the eligible returned product and applicable taxes.

Because Wxlsc provides free standard shipping on United States orders, there is normally no original standard shipping charge to refund.

Return shipping costs for non-defective returns are not refundable.

If a return involves a confirmed damaged, defective, or incorrect product, approved return shipping costs may be covered by Wxlsc as described in Section 5.

No restocking fee will be deducted.

16. Partial Refunds

In limited circumstances, a partial refund may be considered when:

• Only part of an order is returned
• Only some products in a return qualify
• A product is returned with missing packaging, accessories, or components
• A mutually agreed partial refund resolves a minor product issue

We will explain any proposed partial refund before it is finalized.

Products that show substantial use, wear, washing, alteration, customer-caused damage, or other conditions that make them ineligible may be refused rather than partially refunded.

17. Missing Refunds

If you have received confirmation that a refund was submitted but it has not appeared in your account:

1. Review your bank or payment account again.
2. Allow the applicable payment provider’s normal posting time.
3. Contact your card issuer, bank, PayPal, Shop Pay, or other payment provider.
4. Contact Wxlsc if the payment provider cannot locate the refund.

When contacting us, provide your order number and the email address used for the purchase.

Do not send your full card number, security code, or payment-account password.

18. Return Packages Lost in Transit

Customers are responsible for non-defective return packages until they are delivered to the authorized return address.

We strongly recommend using a trackable shipping method.

If a customer-arranged return package is lost in transit, the customer should contact the selected shipping carrier and file a claim when applicable.

We may be unable to issue a refund for a return that we do not receive.

This provision does not apply when Wxlsc selects and provides the return label for a confirmed damaged, defective, or incorrect product, subject to the applicable carrier investigation.

19. Refused and Undeliverable Orders

Orders refused by the recipient or returned because of an incorrect address, failed delivery attempt, failure to collect, or other customer-related issue will be reviewed after the package is returned.

Any refund will be subject to:

• Receipt of the returned package
• Inspection of the products
• The condition requirements in this policy
• Any non-refundable costs permitted under this policy and applicable law

No restocking fee will be charged.

20. Order Changes and Cancellations

For the best chance of changing or canceling an order, contact us within 12 hours of placing the order at hello@wxlsc.com.

Please provide your order number and clearly explain the requested change or cancellation.

Submitting a request within 12 hours does not guarantee that an order can be changed or canceled.

An order may become unavailable for cancellation after it has:

• Entered processing
• Been prepared for shipment
• Been transferred to a supplier or fulfillment provider
• Been assigned a tracking number
• Been shipped

If an order has already shipped, it generally cannot be canceled. The customer may request a return after delivery according to this policy.

If we successfully cancel an order before shipment, the approved refund will be submitted to the original payment method.

21. Chargebacks and Payment Disputes

Customers who have a concern about a return, refund, duplicate payment, or order are encouraged to contact us before opening a chargeback or payment dispute.

We will review reasonable concerns and provide available order, tracking, return, or refund information.

Nothing in this section limits any rights available through the customer’s bank, card issuer, payment provider, or applicable law.

22. Policy Updates

Wxlsc may update this Return and Refund Policy when our products, return procedures, payment methods, business practices, or applicable requirements change.

The current version will be displayed on this page with an updated “Last Updated” date.

Revisions apply to purchases made after the updated policy becomes effective unless otherwise required by law.

23. Contact Information

For questions about a return, exchange, refund, damaged product, or order cancellation, contact us:

Store Name: Wxlsc
Website: www.wxlsc.com
Customer Support Email: hello@wxlsc.com
Customer Support Phone: +1 606-879-5814

Business Address:
Wxlsc
125 Maple Ave
Haverstraw, NY 10927
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.