Shipping policy

Thank you for shopping with Wxlsc.

This Shipping Policy explains how orders placed through www.wxlsc.com are processed, shipped, and delivered. Please review this policy before placing an order.

1. Shipping Destination

Wxlsc currently ships orders to delivery addresses within the United States.

We do not currently offer international shipping through our website.

Shipping availability is confirmed during checkout based on the delivery address provided by the customer. Customers must provide a complete and accurate United States shipping address when placing an order.

2. Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Eastern Time (ET), New York time

12:00 AM means midnight at the beginning of the calendar day.

Orders placed after the daily order cut-off time will begin processing on the next available business day.

Orders placed on Saturdays, Sundays, or U.S. federal holidays will begin processing on the following business day.

3. Order Processing Time

Orders are normally processed within:

1–3 business days

Our processing days are:

Monday–Friday

Saturdays, Sundays, and U.S. federal holidays are not counted as processing days.

Order processing may include:

• Payment authorization
• Order verification
• Product preparation
• Packaging
• Transfer of the package to the shipping carrier or fulfillment provider

The processing period begins according to the order cut-off time described above.

During major promotions, holiday periods, unusually high order volumes, or unexpected operational disruptions, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the email address provided at checkout.

4. Shipping Transit Time

After an order has been processed and transferred to the shipping carrier, the estimated transit time is:

6–9 business days

Transit days are calculated using:

Monday–Friday

Saturdays, Sundays, and U.S. federal holidays are not counted as transit days.

Transit time begins after the order has completed processing and has been handed over to the carrier or logistics provider.

5. Estimated Total Delivery Time

The estimated total delivery time includes both order processing time and shipping transit time:

Processing Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

The calculation is:

Processing Time + Transit Time = Estimated Total Delivery Time

All delivery timeframes are estimates and are not guaranteed delivery dates.

Delivery may occasionally be delayed because of:

• Severe weather
• Carrier disruptions
• Public holidays
• High shipping volume
• Incorrect or incomplete shipping addresses
• Transportation interruptions
• Local delivery restrictions
• Other circumstances outside our reasonable control

6. Shipping Cost

Wxlsc provides:

Free Standard Shipping on all orders delivered within the United States.

There is no minimum order value required to qualify for free standard shipping.

Customers will not be charged a standard shipping fee for orders delivered to supported United States addresses.

The final order total will be displayed at checkout before payment is submitted.

7. Shipping Carriers and Fulfillment

Orders may be shipped through different carriers, logistics providers, suppliers, or fulfillment partners depending on:

• Product availability
• Package size and weight
• Shipping destination
• Fulfillment requirements
• Operational availability

The carrier used for an order may vary. A specific shipping carrier cannot be guaranteed unless expressly stated during checkout.

Orders containing multiple products may be shipped in separate packages. When this happens, the customer may receive more than one shipment confirmation or tracking number.

Customers will not be charged additional standard shipping fees when an order is divided into multiple packages.

8. Order Confirmation

After an order is successfully submitted, the customer will receive an order confirmation email at the email address provided during checkout.

Customers should review the confirmation carefully and verify:

• Customer name
• Email address
• Shipping address
• Products ordered
• Selected sizes, colors, or other options
• Order total

If any information is incorrect, please contact us as soon as possible at hello@wxlsc.com.

We will make reasonable efforts to assist, but we cannot guarantee that order information can be changed after processing or fulfillment has started.

9. Shipment Confirmation and Tracking

When an order ships, the customer will normally receive a shipment confirmation email containing tracking information when tracking is available.

Tracking information may take approximately 24–72 hours to display an update after the carrier receives the package.

A temporary lack of tracking activity does not necessarily mean that the package has stopped moving. Some carriers do not scan packages at every stage of transit.

Please allow sufficient time for the carrier’s tracking system to update before contacting customer support.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please verify the following information:

• Full recipient name
• Street address
• Apartment, suite, building, or unit number
• City
• State
• ZIP code
• Telephone number
• Email address

Incorrect or incomplete address information may cause delays, failed delivery, or the package being returned to the sender.

If you identify an address error after placing an order, contact us immediately at hello@wxlsc.com.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed after processing or fulfillment has started.

11. Failed Delivery and Returned Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address
• An unavailable recipient
• Refusal of delivery
• Repeated unsuccessful delivery attempts
• Failure to collect the package
• Carrier access restrictions

If a package is returned, please contact us so that we can review the available options.

When a return is caused by an address error, delivery refusal, failure to collect the package, or another circumstance attributable to the customer, additional shipping charges may apply if reshipment is requested.

Any refund eligibility will be determined in accordance with our Return and Refund Policy.

12. Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please:

1. Review the tracking information.
2. Confirm the shipping address shown in the order confirmation.
3. Check your mailbox, front door, porch, reception area, or other delivery location.
4. Ask household members, neighbors, building staff, or reception personnel.
5. Contact the shipping carrier when carrier contact information is available.

You may also contact Wxlsc at hello@wxlsc.com with your order number and tracking number.

We will review the available shipping information and assist with the appropriate next steps.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the shipping address is correct
• Check all possible delivery locations
• Ask household members or neighbors
• Check with building management or reception staff
• Allow up to 48 hours in case the carrier recorded delivery before completing the final handoff
• Contact the carrier for additional delivery information

After completing these steps, contact us at hello@wxlsc.com and provide your order number and tracking information.

We will assist in reviewing the delivery issue using the available carrier and order information.

14. Lost Packages

If a carrier confirms that a package has been lost during transit, please contact us and provide:

• Your order number
• Your full name
• Your shipping address
• The applicable tracking number
• Any carrier correspondence or case number

We will review the circumstances and determine the appropriate resolution based on the order information, carrier findings, our Return and Refund Policy, and applicable requirements.

15. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact us within 7 calendar days of delivery at hello@wxlsc.com.

Please provide:

• Your order number
• A clear description of the issue
• Clear photographs of the item
• Photographs of the original packaging
• Photographs of the shipping label, when relevant

Reporting the issue within 7 calendar days helps us document the condition of the shipment and investigate the matter with the carrier, supplier, or fulfillment provider.

Do not discard the affected item, original packaging, shipping label, or other relevant shipping materials until we have reviewed the issue.

After reviewing the information, we will provide an appropriate resolution in accordance with our Return and Refund Policy. Depending on the circumstances, this may include a replacement, refund, or other available remedy.

The 7-day notification period applies to reporting shipping damage, defects, or incorrect items and does not limit any rights that cannot legally be restricted under applicable law.

Other return requests remain subject to the eligibility requirements and return window stated in our Return and Refund Policy.

16. Order Changes and Cancellations

For the best chance of changing or canceling an order, please contact us within 12 hours of placing the order at hello@wxlsc.com.

Please include your order number and clearly describe the requested change or cancellation.

Submitting a request within 12 hours does not guarantee that the order can be changed or canceled.

We cannot guarantee changes or cancellations after an order has:

• Entered processing
• Been prepared for shipment
• Been transferred to a supplier or fulfillment provider
• Been assigned a tracking number
• Been shipped

Because fulfillment may begin shortly after an order is placed, some orders may become unavailable for cancellation before the 12-hour period has ended.

If an order has already shipped, it generally cannot be canceled. The customer may request a return after delivery in accordance with our Return and Refund Policy.

If we successfully cancel an order before shipment, any approved refund will be issued to the original payment method.

17. Public Holidays and Operational Delays

Processing and transit estimates exclude U.S. federal holidays.

Orders placed near public holidays, major sales events, or periods of unusually high order volume may require additional processing or transit time.

Carrier operations and delivery schedules may also be reduced during holiday periods.

If a significant operational delay affects your order, we will make reasonable efforts to provide an update using the contact information submitted during checkout.

18. Policy Updates

Wxlsc may update this Shipping Policy when shipping services, processing practices, delivery regions, carrier arrangements, or applicable requirements change.

The current version will be published on this page with an updated “Last Updated” date.

Changes will apply to orders placed after the revised policy becomes effective.

19. Contact Information

For questions about shipping, tracking, delivery, order changes, or order status, please contact us:

Store Name: Wxlsc
Website: www.wxlsc.com
Customer Support Email: hello@wxlsc.com
Customer Support Phone: +1 606-879-5814

Business Address:
Wxlsc
125 Maple Ave
Haverstraw, NY 10927
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.